FAQ

What is our Return Policy?

You will find our full Return Policy in "Return Policy" tab at bottom section of the screen.

Can I pick up my items from the store instead of delivery?

Yes, Instruction needs to be given during check out process.

How Will The Products Be Delivered?

Our delivery vehicles are equipped to handle all types of products ranging from Dry, Fresh and Frozen. We will do our best to bag your products in the most suitable manner. The products will be delivered straight to your doorstep.

Where are the stores located?

You will find the addresses of our stores by clicking "stores locator"  tab at bottom section of the screen.

Which Area Does City Centre Deliver To?


Areas of Capital Governorate

(Limited Please check with us)


 
Kuwait Cityمدينة الكويت
Abdullah as-Salimعبد الله السالم
Adiliyaالعديلية
Bneid il-Gārبنيد القار
Da'iyaالدعية
Dasmaالدسمة
Dasmānدسمان
Faiha'الفيحاء
Granadaغرناطة
Kaifanكيفان
Khaldiyaالخالدية
Mansūriyaالمنصورية
Mirgabالمرقاب
Nahdhaالنهضة
Nuzhaالنزهة
Qadsiyaالقادسية
Qurtubaقرطبة
Rawdaالروضة
Salhiyaالصالحية
Sawābirالصوابر
Shamiyaالشامية
Sharqشرق
Shuwaikhالشويخ
Shuwaikh Industrial Areaالشويخ المنطقة الصناعية

Surraالسرة
Yarmūkاليرموك
Sabah Al-Salemصباح السالم

Areas of Hawalli Governorate

(Limited Please check with us)

 
Anjafaأنجفة
Bayānبيان
Bi'di'البدع
Hawallyحولي
Hittinحطين
Jabriyaالجابرية
Maidan Hawalliميدان حولي
Mishrifمشرف
Nigraالنقرة
Rumaithiyaالرميثية
Salamسلام
Salmiyaالسالمية
Salwaسلوى
Sha'abالشعب
Shuhadaالشهداء
Siddiqالصديق
South Surraجنوب السرة
Zahraالزهراء
Areas of Farwaniya Governorate (Limited Please check with us)

 
Airport Districtمنطقة المطار
Andalousالأندلس
Ardiyaالعارضية
Ardiya Herafiyaالعارضية حرفية
Ardiya Industrial Areaالعارضية المنطقة الصناعية
Ashbelyaاشبيلية
Dhajeejالضجيج
Farwaniyaالفروانية
Fordousالفردوس
Khaitanخيطان
Omariyaالعمرية
Rabiyaالرابية
Raiالري
Riggaeالرقعي
Rihabالرحاب

What are the delivery working hours?

We Deliver From 11 AM to 10 PM 7 days a week.

Are there extra charges for delivery?

Yes, a small delivery charge can be added depending on the location for delivery and  total order value as well as quantity..

Will my information be shared?

All information will be held confidential and will not be shared. Refer our Privacy Policy for more details.

Can I change any personal information after I have registered?

Yes. Go to My Account and change any information as needed.

What type of payments do we accept?

We accept K-net payment only.

How do I place an order?

Once you have selected your items, go to the Checkout page and complete the process.

Will there be any follow up communication once my order is placed?

• Yes. You will receive an Order Confirmation via email.

• For Non Availability our representative will contact you for options.

Can I make changes to my order?

Yes, By contacting our Representatives, changes can be made but prior to 3 Hours before the delivery.

Is there a Minimum Order Value?

Yes. KWD 20.000 only.

What if I was not present during the delivery?

We will try to contact you by phone, but if we are unsuccessful in reaching you or you will not be able to attend the delivery in a reasonable time (15 Minutes), we will kindly aim to  re-schedule the delivery with you.

How will my Groceries be packed?

We will do our best to bag your products in the most suitable manner. Dairy with Dairy, Fresh Fruits and Vegetables together, etc.

What if I order an item and it is not available?

Items visible on the website are in-stock at the start of that working day. If for any reason the product becomes out of stock before your delivery, we will follow your substitution requirements and notify you. The substitution requirements can be selected at the time of checkout or by viewing your cart. We will refund you the difference or inform you of an additional amount before delivering the goods.

How can I cancel my order?

Kindly inform us immediately by calling our customer care number. A refund will be given if you already paid online. If you have made the purchase online with a credit card, payment will be reversed in 7-10 business days. If you made your transaction through KNET online, refund time will be dependent on your bank.

Can I view my order history?

Yes. Go to View Order History.

Can I change my delivery location?

Yes. Go to Order History and select your order delivery date. Edit your order as needed. (Note: Any editing will result with the delivery time to be changed to a minimum of 3 hours from the time of edit.

What if my credit card is not working?

Kindly contact your bank for details.

Can I change my log-in information?

Yes. Go to My Account and change information as needed.

Can I list multiple delivery addresses for my account?

Yes. During the checkout process, you may select from an existing address or edit to a different delivery address.

Will my price be fixed or will there be variations?

The price of the items will be fixed on the day you placed the order.

Do we delivery to businesses?

Yes, we can deliver to your business for your personal use.

Do I need to be present for delivery?

No, but someone has to be present to sign the delivery invoice. If you choose payment at time of delivery, the payment must be given to the driver. If you have ordered in your cart items like Cigarettes or Energy Drinks which requires a minimum age for selling of 21 years or older, the receiving person should be 21 and older.

Can I order any quantity during my transaction?

Any quantity for personal consumption will be accommodated. However min/max quantity for few items may apply.

Can I make a single transaction and request multiple delivery locations?

No. Each Transaction is designated for a single delivery location only.

How are weighted items sold?

In Pre-Packed sizes or by piece, depending on the product.

Will I get a printed Invoice during delivery?

Yes. All delivery will be presented with a Customer copy of Invoice for your records.