Terms & Conditions


These Terms and Conditions govern your use of the cchyper.com website, the City Centre stores (Hypermarket and Express), the terms of any purchases that you make via City Centre stores and cchyper.com site, and your relationship with City Centre (“we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.


1.1 The cchyper.com site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Policy. By using the cchyper.com site you agree to be bound by these Terms and Conditions and our Privacy Policy.

1.2 These Terms and Conditions govern your use of the cchyper.com site in general, the products that you purchase in City Centre stores and on the cchyper.com site and all services provided in connection with them.


2.1 To register on the cchyper.com site you must be over eighteen years of age.

2.2 You must ensure that the details provided by you on registration or at any other time are correct and complete.


We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and the cchyper.com online shop, and if you continue to use the site.  


4.1 When you register to use the cchyper.com site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately.

4.2 If City Centre has reason to believe that there is likely to be a breach of security or misuse of the cchyper.com site, we may require you to change your password or we may suspend your account in accordance with paragraph 18 below.


5.1 You may not use the cchyper.com site for any of the purposes set out below (this includes any use by you of the Community sites):

Gaining unauthorized access to other computer systems

Interfering with any other person's use or enjoyment of the cchyper.com site

Interfering or disrupting networks or websites connected to the cchyper.com site

Making, transmitting or storing electronic copies of materials protected by copyright   without the permission of the owner

Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”

Impersonating another person


5.2 cchyper.com reserves the right to refuse to post material on the cchyper.com site or to remove material already posted on the cchyper.com site. You must not try to re-post material that cchyper.com, has refused to post on the City Centre site or has previously been removed from the cchyper.com site.

5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

Any claim by any third party that the use of the cchyper.com site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and

Any claim by any third party that the use of the cchyper.com site by you infringes that third party's copyright or other intellectual property rights of whatever nature.

5.4 By submitting material you are granting cchyper.com a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.


As a convenience to cchyper.com customers, the cchyper.com site may include links to other websites or material. City Centre commercial Co KSCC or  cchyper.com is not responsible for any of these websites or material, which is beyond its control.


Some areas within the cchyper.com site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the cchyper.com site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.


8.1 cchyper.com aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services or by email at infor@citycentre.com.kw and we will attempt to correct the fault as soon as we reasonably can.

8.2 cchyper.com site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.

8.3. Some purchases made on the cchyper.com site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.


9.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalog and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of cchyper.com and subject to change without prior notice.

9.2 Price may sometimes differ between City Centre Stores and cchyper.com; you will be charged the price on the cchyper.com upon use of this site. We are under no obligation to honor any in-store price or promotion in the event that it differs from those on the cchyper.com site.

9.3 If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.

9.4 The payment may be processed prior to cchyper.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever. 

9.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. 


10.1 All products advertised are subject to availability or while stocks last (as may be applicable).

10.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

10.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. cchyper.com reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. cchyper.com will provide notification to the customer should such limits be applied.


11.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.

11.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.


12.1 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original labour card, passport, driving license, Civil ID to support consignee verification, will be required by our courier partners.

12.2 Please note that we do not do international shipping.

12.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.


13.1 If you the customer cancel the order, cchyper.com shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges may apply if the product has been shipped.  The customer agrees not to dispute the decision made by cchyper.com and accept cchyper.com decision regarding the cancellation.

13.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support.


If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.


15.1 Payment for your products will be taken at the time you place your order or at the time of delivery.

15.2 All customers will be charged in Kuwait Dinar (KWD). If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.


16.1 Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.

16.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.


We may update these Terms & Conditions from time to time via a suitable announcement on the cchyper.com site. The changes will apply to the use of the cchyper.com site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the cchyper.com site (including purchasing any products on the cchyper.com site). If you continue to use the cchyper.com site after the date on which the change comes into effect, your use of the cchyper.com site indicates your agreement to be bound by the new Terms and Conditions.


We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the cchyper.com site if your account is suspended or closed.


19.1 The cchyper.com site may provide content from other internet sites or resources and while cchyper.com tries to ensure that material included on the cchyper.com site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. cchyper.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the cchyper.com site. If cchyper.com is informed of any inaccuracies in the material on the cchyper.com site, we will attempt to correct the inaccuracies as soon as we reasonably can.

19.2 In particular, we disclaim all liabilities in connection with the following:

-Incompatibility of the cchyper.com site with any of your equipment, software or telecommunications links; and

-Technical problems including errors or interruptions of the cchyper.com site.

19.3 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the cchyper.com site.

19.4 Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.


20.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.

20.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

20.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party's control.

20.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.


If you have any queries about online matters, please contact us online info@cchyper.com